Refunds and Returns Policy:

For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are in working condition. We will only refund or replace defective items. Please return the items in their original packaging within 30 days to our warehouse. so please keep all packaging for the 30 days return period. If you have any further questions or problems, please email us at [email protected]

Please do not attempt to return your product without contacting us first, you can email us at [email protected] and receive a Return Number (RMA#) along with the proper address to return the items to. We will require your Name, Order Number and reason for the return request.

Please note:

Please allow up to 3 business days from the date we receive your package for us to process your credit and/or replacement.

About Refund:

1.Dead on arrival

Even though all items have been QC before shipment, the damage occurred in transportation is inevitable. If your items are received defective, please contact us within 48 hours of delivery via Customer Service Express.

In this case, please kindly provide us with proofs as below:

All you need is to contact us and to follow this process.
1.Describe us the problem with videos or photos in the ticket;
2.codolls.com Reviews your Issue;
3.codolls.com Provides Solutions;

Return the item(s) with tracking number to our warehouse; Please allow up to 3 business days from the date we receive your package for us to process your credit and/or replacement.

2.Incorrect item

If the products delivered to you is completed different with the one you order and we confirm that the error is on our part, We will send you the correct product or full refund(if you don't want we resent the correct item to you, we will full refund to you ).

All you need is to contact us and to follow this process.
1.Describe us the photos or video of the incorrect item(s)
2.codolls.com Reviews your Issue;
3.codolls.com Provides Solutions;

1. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.

2. If you don't want keep the incorrect item, Please return the item to us . we will bear shipping fee. Please contact with our customer service before any returns. you can email us at [email protected] and receive a Return Number (RMA#) along with the proper address to return the items to. We will require your Name, Order Number .

Please allow up to 3 business days from the date we receive your package for us to process your credit and/or replacement.

Safe Shopping Guarantee

A Simple Guarantee Process
codolls.com always communicates openly, promptly, with all customers to help them effectively.
We can resolve your issue easily to your satisfaction. For this, please indicate order number, item code and all the steps steps you have already taken to make the item work.
All you need is to contact us and to follow this process.
1.Describe us the problem with videos or photos in the ticket;
2.codolls.com Reviews your Issue;
3.codolls.com Provides Solutions;
Please kindly follow the guarantee process above. Only defective items can be returned for a full compensation. If your item needs to be returned, we will provide you a R.M.A form (Return Merchandise Authorization).

30 Days codolls.com Money Back Guarantee
1. Please contact us according to the guarantee process above.
2. If you are not satisfied with a product because it is faulty, you can send it back to us for a refund within a period of 30 days after you have received it.
3. If the product works but you do not wish to retain it, you can also send it back within a 30 days period for a refund. Shipping fees to return the item(s) will be at the customer's own expense. We can offer a product price refund or exchange the item as long as the customer covers all the shipping fees involved.
Notice: Refunds are only available within a period of 30 days after you have received the product. And must ensure that the product is unopened

3 Months Replacement Guarantee
If a product doesn't work, you can send it back to us for a replacement as long as it is within three months of the purchase date. Shipping fees to return the item(s) to us will be covered fully by the customer.On our side, we will pay the shipping fees to ship the item back to you.

12 Months Repair Guarantee
If the item is more than 3 months old, buyers can still send them back for repair. In this case, the buyer pays all the shipping fees, both to and from codolls.com. This means that the buyer must pay the shipping fee to us before we send back the item repair. If the buyer has accidentally broken the the item(s) and some components need to be changed, we will charge for the original value of the components.
Note: Damaged or Misused items cannot be refunded.